About eCustomer Service World (ECSW)

Company overview

eCustomerServiceWorld.com is the world’s largest online Customer Service Associate Membership organization and are organizers of the prestigious European Conference on Customer Management and North American Conference on Customer Management - the world's largest conferences for Business Leaders and Executives who have a passion for putting customers at the heart of business.

With offices in both the US and UK - the team developed its customer expertise through publishing and editing successful customer service conferences and magazines on both sides of the Atlantic. We have developed a network of contributors in the US and UK who are fanatical educators of the customer-focused arena - from strategic customer service to CRM to call center management.

North American Headquarters eCustomerServiceWorld.com ECSW division of IIR 708 Third Avenue, 4th floor New York, NY 10017 USA Tel: +1-888-670-8200 or +1-941-951-7885 General email contact: customers1st@iirusa.com Key Contacts Amanda Powers - Conference Producer apowers@iirusa.com Ian Thurston - Marketing Campaign Director ithurston@iirusa.com Jon Saxe - Business Development Manager jsaxe@iirusa.com

To advertise or Sponsor with us please contact:

North American Conference on Customer Management:
Ian Bjorn Thurston at ithurston@iirusa.com