Company overview

eCustomerServiceWorld.com is the world’s largest online Customer Service Associate Membership organization and are organizers of the prestigious European Conference on Customer Management and North American Conference on Customer Management - the world's largest conferences for Business Leaders and Executives who have a passion for putting customers at the heart of business.

With offices in both the US and UK - the team developed its customer expertise through publishing and editing successful customer service conferences and magazines on both sides of the Atlantic. We have developed a network of contributors in the US and UK who are fanatical educators of the customer-focused arena - from strategic customer service to CRM to call center management.

European Headquarters eCustomerServiceWorld.com 8th Floor 29 Bressenden Place London SW1E 5DR United Kingdom Tel:  +44 (0)20 7915 5103 Fax: +44 (0)20 7915 5101 General email contact: info@icbi.co.uk Key Contacts For all information regarding the European Conference on Customer Management, please contact: Christina Leong-Son chutchings@iirltd.co.uk

North American Headquarters eCustomerServiceWorld.com ECSW division of IIR 708 Third Avenue, 4th floor New York, NY 10017 USA Tel: + 1-866-608-4063 or +1-908-219-5563 General email contact: customers1st@iirusa.com Key Contacts Amanda Powers - Conference Producer apowers@iirusa.com Ian Thurston - Marketing Campaign Director ithurston@iirusa.com Deborah Hatcher – Business Development Manager dhatcher@iirusa.com Rob Hennessey - Customer Service Manager rhennessey@iirusa.com

To advertise or Sponsor with us please contact:

European Conference on Customer Management:
Christina Leong-Son at christinals@iirltd.co.uk

North American Conference on Customer Management:
Yetunde Akinwale at yakinwale@iirusa.com