 The Leader's Digest: Timeless principles for team and organization success
Author: Jim Clemmer
An Amazon reviewer writes :
(Alan Zimmermann, Director, Business Customer Support, AT & T Canada) I thoroughly enjoyed it! I couldn't put it down once I started and found it to be an easy read. The way the book is written and the chapters formatted (quotations, anecdotes, stories, references to family, humor) is revolutionary. The linkages to Jim's previous books allowed me to easily understand and digest (no pun intended) the material and concepts. And by the way, "Let's be Frank" is a classic! I'm going to facilitate a session with my management team based on those pages. I find the Frank stories to be a reflection of the truisms in the workplace and Frank to be the spirit in all of us. He runs into the same issues and challenges that we have all faced at one time or another, but perseveres through what seems like an insurmountable series of set backs to ultimately get him and the business to where it needs to be. There are many timeless themes embedded in there that I really enjoyed. I am an advocate of the ageless principles that Jim's books convey and have worked hard at molding my behaviors so I demonstrate these skills as regularly as possible. I don't let people of rank or in power sway me from my values. Neither did Frank. I'm a Clemmer disciple that can't get enough of this stuff! ecsw.com’s Phil Dourado adds: Yep, that’s all true. This is a great book for how to lead a customer-focussed enterprise. My fave leadership book at the moment. Highly recommended. And, no, I don’t have a commercial relationship with Jim: I’m just a fan of his thinking and writing.
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