Location: Middlesex, UK

My client is looking for an experienced business development director. If you have experience of meeting demanding targets in the sale of direct marketing services and have extensive account management experience at a senior level, then this may be the role for you.

Location: Reading, UK

My client is a huge UK financial organisation, who are looking for a Business Support Manager in their Reading sales office.

You will be running a strong sales team and will be responsible for effectively lead, manage and develop the team, processes and premises to enable the Sales Team(s) to work effectively and efficiently with their IFAs.

Key Accountabilities
Actively manage, coach and appraise the performance of all team managers
Plan the use of and optimise the resources of the team
Ensure the team adheres to defined practice and procedures to main consistent and compliant quality

Location: USA

*PLEASE MAKE SURE YOU MEET ALL THE REQUIREMENTS BEFORE APPLYING TO THIS POSITION.*

1. You live in the Atlanta region - OR - you are willing to SELF relocate.
2. You have experience in an Outbound management role with TeleSales reps.
3. You have some background or focus on superior service.
4. You have at least some college, degree preferred but not required.
5. You have experience coaching and mentoring the front line either as a trainer OR as a manager who oversaw the frontline.
6. You understand that outbound centers are more than meeting goals or rehiring, but that it requires a commitment to employee development, excellent service delivery, and more.
7. You're aware the salary range for this position is a base in the 60's with additional bonus up to 25% of your base.
8. You have at least 5 yrs call center experience at the management level.

Location: Buckinghamshire, UK

My client is an international organisation, and due to large-scale re-organisation within the Company, they are currently looking for a Client Manager to join their Call Centre near Leighton Buzzard.

Reporting into the Head of Operations, the purpose of this role is to take responsibility for one or more of our Clients Accounts, maintaining and managing the long-term strategic relationship with the client. This role will focus on Account growth, increasing and improving the tenure of Client relationships.

You will manage the negotiation of all commercial agreements with the client. The role will control all financial elements of the account, including the creation of cost and business models, internal financial reporting and client invoicing.

Location: Milton Keynes, UK

My client is looking for a Customer Services Centre Operations Manager to manage, co-ordinate and develop their customer service centre, providing strategic direction and leadership in line with business objectives.

Main Tasks
Leadership: Support a coach a team of Operations Managers, set and agree challenging targets, motivate teams towards achieving goals and objectives

Management of the centre: Responsible for driving change, Plan and implement projects, Create and implement strategies which allow the centre to increase productivity

Budget management

Communication - This role will involve extensive client liaison Challenge and review process, procedures and practices

Location: West Sussex, UK

This is an operational leadership role, whose purpose is to deliver business objectives by developing a performance based sales and service culture.

You will understand business strategy and objectives and use this knowledge to develop operational plans. You will lead, motivate, coach and develop colleagues to drive performance to deliver plans and objectives for the customer and the company.

Location: USA

Premier customer care organization looking for a seasoned Director of Business Development. The Director, with a demonstrated sales history, will assist the company in the cable and wireless vertical.

Location: Virginia-Norfolk/Hampton Roads , USA

The purpose of this position is to build and drive consumer demand by creating and executing marketing strategies with the goals of customer acquisition, retention, growth, and revenue gains for all products and services.

Location: West Sussex, UK

This is a high profile position within a global company.

This role will be responsible for the entire travel function within this organisation. You will be responsible for setting strategy for customer service delivery and will develop the travel service for my client's high net worth customer base.

You will also be responsible for a significant P&L account and will head up the day to day service delivery within the function.

Location: California-Los Angeles, USA.

Our client's integrated Inbound and Outbound contact centers support Customer Service, Sales, and Email solutions. We are the fastest growing outsourcer in the US (Rising Star Rankings) with over 2000 seats and 5 contact centers around the globe. Our client supports 20 languages in addition to our core English language capabilities. In our US-based contact center alone, over 40% of our customer care representatives speak 2 or more languages fluently.

Key Job Elements

Support Company's ongoing pursuit of quality
• Make program or procedure improvement suggestions known to management.
• Design new program start-up procedures and client management processes that reflect industry best practices in terms of:
• Quality of start-up (KPIs)
• Time efficient (ability to start new programs in a timely manner)
• Cost effectiveness (minimize cost of starting up new program by being able to replicate proven processes ? develop a methodology)
• Demonstrate a professional attitude representative of both our client and VXI management.
• Promote an atmosphere where customer and employee satisfaction remains our primary objectives.

Location: West Sussex, UK

This is a senior position within the Sales and Service management team and is responsible for the delivery of customer service and sales activity within the UK.

You will be accountable for the overall performance of one of the sales and service contact centres and will lead a team of Delivery Managers - focusing no colleagues and customers to deliver through outstanding results orientate performance management.

This role will also be heavily involved in the overall creation of the sales and service strategy for the operation.

Location: Coventry, UK

This is an excellent opportunity for a candidate either experienced in Customer Service or for a candidate seeing to move into Service delivery.

Essential Skills
3 years experience at a managerial level in a customer service environment within financial services
Ability to manage service providers against Service Level Agreements and seek continuous improvement against time, quality and cost targets

Location: Bristol, UK

My client is looking for a Service Delivery Manager to deliver excellent Customer Service through the management of internal and external service relationships.

This is an excellent opportunity for a candidate either experienced in Customer Service or for a candidate seeing to move into Service delivery.

Essential Skills
3 years experience at a managerial level in a customer service environment within financial services
Ability to manage service providers against Service Level Agreements and seek continuous improvement against time, quality and cost targets

Location: Massachusetts-Boston North, USA

Under the general direction of the Secure Horizons Customer Relations Manager, oversee the day to day responsibilities of the Secure Horizons Customer Relations staff, whose responsibility includes ensuring that all member issues are responded to professionally and promptly. These duties include, but are not limited to, PCP Changes, Premium Billing inquiries, good will payments, member pharmacy reconcilement, member reimbursements, and all incoming correspondence.