Academy of Management
The Academy of Management (the Academy; AOM) is a leading professional association for scholars dedicated to creating and disseminating knowledge about management and organizations.
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AchieveGlobal
AchieveGlobal, a division of The Times Mirror Company, is an exciting combination of three of the world's best-known training and consulting organizations: Kaset International, Learning International and Zenger Miller.
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Alliance for Strategic Leadership
Alliance for Strategic Leadership (A4SL) helps leaders achieve positive, measurable behavioral change for themselves, their people and their teams.
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American Management Association
American Management Association is dedicated to building the knowledge, skills and behaviors that will help business professionals and their organizations grow and prosper.
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American Society for Training & Development
Join American Society for Training & Development (ASTD) and be a part of the worldwide community of workplace learning and performance professionals.
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American Teleservices Association
The American Teleservices Association (ATA) represents the call centers, trainers, consultants, and equipment suppliers that initiate, facilitate, and generate telephone, Internet, and email sales, service, and support.
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Aon Corporation
Headquartered in Chicago, Aon Corporation is a world leader in risk management, retail, reinsurance and wholesale brokerage, claims management, specialty services, and human capital consulting services.
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AP Information Services
AP Information Services produce 'The Personnel Manager’s Yearbook' and a sister publication ‘The Training Manager's Yearbook’.
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Association For Services Management International
The Association for Services Management International (AFSMI) is dedicated to furthering the knowledge, understanding, and career development of executives, managers, and professionals in the high-technology services and support industry.
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Association for the Advancement of Relationship Marketing
Since 1995 the Association for the Advancement of Relationship Marketing has become one of the largest associations focused on the development, understanding and communication of the principles and discipline of CRM, encompassing Relationship Marketing, Customer Relationship Management and Direct Marketing on an enterprise-wide basis.
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Australian Telecommunications Users Group
Australian Telecommunications Users Group (ATUG) is committed to the development of fair and open competition in telecommunications services, as it believes competition serves users' interests best.
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Birkby Lancaster Consulting
Birkby Lancaster Consulting – Facilitating Service Excellence Birkby Lancaster Consulting specialise in improving customer service by means of: qualitative research, process improvement through teams and skill transfer workshops.
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Blanchard International Group
The research and development arena of The Ken Blanchard Companies, part of the Blanchard International Group, is a proactive think tank, which anticipates client's needs and directs the development of products and services to fulfil evolving demands.
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British Retail Consortium
The British Retail Consortium is the lead trade association representing the whole range of retailers, from the large multiples and department stores through to independents, selling a wide selection of products through centre of town, out of town, rural and virtual stores.
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Call Centre Management Association - Asia Pacific
The CCMA Asia Pacific is the 'umbrella' organisation for a host of locally based Call Centre Industry professional organisations.
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Call Centre Management Association - Ireland
Call Centre Management Association (CCMA) Ireland was launched in October 1999, in the national museum of Ireland with the support of 80 people interested in developing professionalism within the call centre industry.
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Capital Incentives & Motivation Limited
Capital Incentives, founded in 1983 has established itself as one of the UK’s leading incentive and motivation companies, specialising in staff performance improvement.
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Centre for Organizational Excellence Ltd
Centre for Organizational Excellence Ltd (Corex) offers access to the best and widest range of management tools & techniques.
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Chameleon Training and Consulting
Chameleon Training and Consulting was set up by British Airways in 1996 as a result of the phenomenal success of the airline’s customer care training initiative "Putting People First".
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Chartered Institute of Personnel & Development (CIPD)
The CIPD, with over 90,000 members in the UK & Ireland, is Europe's largest professional institute for those involved in the management and development of people.
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Consortium for Service Innovation
The Consortium for Service Innovation is a non-profit alliance of customer service organizations that are working together to solve industry-wide challenges.
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Craig Harrison
Customer service can be hard, scary and sticky.
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Cranfield School of Management
Cranfield School of Mananagement is a postgraduate university business school providing a portfolio of services for individual managers and organisations.
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Currie MacLean Inc
Currie MacLean is a Canadian customer service management consulting company.
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Customer Care Alliance
The Customer Care Alliance is a consortium of like-minded organisations in Europe and the USA providing business services designed to improve customer care.
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Customer Care Coach - JoAnna Brandi
JoAnna Brandi's Customer Care Coach™ is the first ever, delivered-to-your-desktop, weekly training and coaching program designed to teach you “The Art & Science of Exquisite Customer Care.
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Customer Crusaders, Inc.
Moving the Company to the Customer’s Side: We help you transform thinking by bringing the silo-based operations together to understand the customer perspective, agree to the strategic importance of a unified customer experience, and unify efforts to deliver a customer focused and differentiated experience for your brand.
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Customer Relationship Metrics
For over 10 years Customer Relationship Metrics has specialized The Voice of the Customer! Developing actionable, cost-effective strategies and solutions for Contact Centers and other interaction points is what we can do for you.
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Customer Retention Associates
Customer Retention Associates specializes in helping clients optimize customer loyalty and value through customer and staff loyalty research, loyalty program development and refinement, loyalty action training for front-line staff and management, and customer save and win-back protocol development.
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Customer Satisfaction Measurement Association
Customer Satisfaction Measurement Association™ is an association of companies that conducts benchmarking studies to identify practices that improve customer satisfaction and the overall operations of members.
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Customer Service Week
Visit customerserviceweek.com for free celebration tips and games, as well as reward and incentive ideas for National Customer Service Week (Oct.
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directions
directions has experience of delivering high quality training and education services for over twenty years in Service Management and HR/Organisational Development, to a wide range of organisations in the UK and overseas.
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DMG Consulting
DMG Consulting LLC specializes in customer-focused business strategy, operations and technology for Global 2000 and emerging companies.
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Downton Consulting Ltd
Downton Consulting aims to help your business become more successful working with you to gain a closer relationship with your customers: to become customer centric, generating increased customer advocacy, which we see as the only way for businesses to survive the next decade.
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Echelon
Echelon is a UK company that provides bespoke solutions for organizations wishing to refine or revisit their customer service strategy.
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ERP Associates
ERP Associates takes and grows ideas and concepts into revenues: Fusing enabling technology solutions with marketing science Merging marketing research techniques, quantitative research methods, financial performance measures, and relationship management processes ‘Advanced scouting’ new trends & developments and ways to leverage them for profit Building an ‘influence network’ Raymond Pettit is President of ERP Associates.
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European Centre for Customer Strategies
What is ECCS? The European Centre for Customer Strategies: is a free, membership-based web community is independent of all suppliers and vendors covers all aspects of customer management in Europe focuses on best-practice advice Delivers practical tools to make your CRM project a success Is fully edited and dedicated to providing members with intelligent analyisis of the CRM marketplace and issue.
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Forum Corporation
Forum is a global leader in workplace learning.
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Gower Publishing Ltd
Gower is recognised as a leading publisher of books on current best practice in business and management.
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Incoming Calls Management Institute (ICMI)
Incoming Calls Management Institute (ICMI), based in Annapolis, Maryland, USA, offers the most comprehensive training programs and educational resources available for call center management professionals.
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Inspired Leaders' Network
The Inspired Leaders Network is an exclusive network of Board Directors who meet at regular sessions to share realworld examples of how to achieve extraordinary results through inspired leadership.
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Institute of Leadership & Management (ILM)
ILM has over half a century of experience in management development and recognition of achievement through accreditation and membership.
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InVision Software AG
Originally founded in 1995, InVision Software AG is a high level supplier of needs-oriented Workforce Management solutions.
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Irish Management Institute
The Irish Management Institute - Ireland's centre for management development - works with individual managers and organisations to deliver results by improving the practice of management.
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Lifeskills International
Lifeskills International Ltd of the UK works internationally in the field of management consulting, ‘pacesetting’ organizations and employee development.
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Meridian CS
Our business is founded on helping organisations to design and implement high performance solutions that truly are customer-centred and to develop and integrate the technology to drive this high performance.
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Nottingham Trent University - Corporate Business Unit
At the Corporate Business Unit (CBU) the aim is to provide organizations with high quality stimulating and challenging management education, development and training.
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Peppers and Rogers Group - Marketing 1 to 1
The fast-growing Peppers & Rogers Group can help your company use one-to-one business practices to build stronger and more profitable relationships with your best customers.
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PTP Training & Marketing Ltd
Established in 1991.
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Purdue University
Center for Customer Driven Quality, Consumer Science and Retailing The Center was founded in 1989 with a mission that is three-fold in pursuit of excellence: An Educational Focus- The Center has determined that professional skills are necessary for managers and frontline personnel to deliver outstanding customer service.
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Respond Mentor Customer Service Leadership Programme
Respond Mentor runs an annual Customer Service Leadership Programme for Customer Service Managers and Senior Supervisors.
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Round
Round is a strategy consultancy that helps companies move customers to the heart of their business.
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Service Excellence Study Tours
Studying best practice is the most powerful way to re-energise those executives who want to differentiate their offering through service.
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Services Ltd
Services Ltd is part of the Services Group (including Services Overseas Ltd and Services Publications Ltd) which specialises in Organizational Excellence Training, Consultancy, Research and Tailored Solutions.
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SOCAP Canada
SOCAP Canada began in 1979 as a chapter of the US organization, Society of Consumer Affairs Professionals in Business.
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Society for Human Resource Management (SHRM)
The Society for Human Resource Management (SHRM) is the world’s largest association devoted to human resource management.
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Telecommunications Users Association of New Zealand
TUANZ is the Telecommunications Users Association of New Zealand Inc - the user's champion in the knowledge economy.
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Teradata Center for Customer Relationship Management at Duke University
About the Center The Teradata Center for Customer Relationship Management at Duke University is an academic center that advances the field of CRM through research and learning.
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The Academy of Service Excellence
Inspiring corporate and individual service stars The Academy of Service Excellence is a UK organization dedicated to providing training for service professionals.
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The Customer Management Leadership Group
The Customer Management Leadership Group is a network of senior executives who share a passion for achieving consistent and sustainable value for their organisations by aligning the needs of customers, stakeholders, partners, employees and suppliers.
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The Customer Relationship Management Association (CRMA) of Canada
The Customer Relationship Management Association (CRMA) of Canada is a non-profit, independent resource for Canadian Executives and Canadian Businesses concerned with developing the right approach to CRM initiatives within their organization.
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The Institute of Sales & Marketing Management (ISMM)
The Institute of Sales & Marketing Management (ISMM) is the UK's foremost professional body for salespeople.
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The Marketing Institute of Ireland
The Marketing Institute is the professional representative body for marketing people in Ireland.
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The Strategic Planning Society
The Society is an educational charity which fosters and promotes research and best practice in strategic thought and action.
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The Turning Point Group, LLC
The Turning Point Group, LLC is a customer-focused management consulting firm recognized for their ability to successfully deliver customer-based strategies and implementation programs.
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University of Wisconsin–Madison
The School of Business For more than a half century, the University of Wisconsin-Madison has been a leader in executive education.
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Vanguard Education
Vanguard was established in 1985.
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Video Arts Group (incorporating Melrose Learning Resources)
Video Arts was established in 1972 by a small group of television professionals, including John Cleese.
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WA Consultants
Dr.
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www.learningmatters.com
We love this site BECAUSE IT’S SO CLEVER! Looks like the future of training to us…www.
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