Apropos Technology
Apropos Technology develops, markets and supports a leading customer interaction management solution for multimedia contact centres.
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Australian Telecommunications Users Group
Australian Telecommunications Users Group (ATUG) is committed to the development of fair and open competition in telecommunications services, as it believes competition serves users' interests best.
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Blue Pumpkin Software
Blue Pumpkin was founded in 1997 with the vision of the perfect workplace: where people are acknowledged as the key to success; where all employees share a common goal and embrace their role in achieving it; and where managers guide, recognise, and reward performance.
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Call Center Networking Group
CCNG International, Inc.
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Call Centre Management Association - Asia Pacific
The CCMA Asia Pacific is the 'umbrella' organisation for a host of locally based Call Centre Industry professional organisations.
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Call Centre Management Association - Ireland
Call Centre Management Association (CCMA) Ireland was launched in October 1999, in the national museum of Ireland with the support of 80 people interested in developing professionalism within the call centre industry.
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Call Centre Networking Group - South Africa
The Call Centre Networking Group serves Call Centre professionals, providing programmes and services that facilitate the exchange of ideas, experiences and solutions to meet the challenges of managing in the dynamic Call Centre environment.
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Catalyst IT Partners Ltd
In 1995, Dave Howard founded Catalyst IT Partners Ltd having established a successful career as a management consultant and after applying his technical skills and experience in building a call centre for Legal & General.
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Confero Ltd.
Based in the UK, Confero operates a modern style of Outsourced Call Centre capable of responding to today's fast changing environment, without compromising on quality.
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CosmoCom, Inc
CosmoCom was founded in 1996 to create a new generation of call centre technology for a world in which the Internet and e-mail are at least as important as the telephone, and businesses want systems that are not simply ‘integrated’, but genuinely unified.
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Customer Consulting
Customer Consulting (CCL) is a specialist management consultancy working with major UK and multi-national organisations.
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Customer Relationship Metrics
For over 10 years Customer Relationship Metrics has specialized The Voice of the Customer! Developing actionable, cost-effective strategies and solutions for Contact Centers and other interaction points is what we can do for you.
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Customer Service Week
Visit customerserviceweek.com for free celebration tips and games, as well as reward and incentive ideas for National Customer Service Week (Oct.
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e-Satisfy
e-Satisfy is the evolution of two leading satisfaction and loyalty measurement companies: TARP and Customer Insites.
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e-Talk Corporation
Founded in 1983 as Teknekron Infoswitch, e-talk delivers customer care center technology for customers requiring performance management systems.
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Eyretel plc
Recording, capturing and analysing calls is imperative for any organisation that is serious about maximising its call centre resources and to strategically measure its customer relationship management.
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Genesys Telecommunications Laboratories, Inc.
Genesys Telecommunications Laboratories, Inc.
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Hays Customer Solutions
Hays Customer Solutions, is a commercial Call Handling and Data Processing company based in the UK.
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Incoming Calls Management Institute (ICMI)
Incoming Calls Management Institute (ICMI), based in Annapolis, Maryland, USA, offers the most comprehensive training programs and educational resources available for call center management professionals.
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Infinite Technologies
Are you ready to service your customers through their cell phones? Since 1991, Infinite Technologies, Inc.
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Inkfish Call Centres Ltd
UK-based Inkfish call centres, are outsourcing specialists operating from 2 sites with 320 seats.
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InVision Software AG
Originally founded in 1995, InVision Software AG is a high level supplier of needs-oriented Workforce Management solutions.
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joinedup-thinking.com
All Call Centres have the same problems ! joinedup-thinking is a UK based Call Centre Consultancy, specialising in addressing the key business needs of: Improving the Customer Experience - Changing Cost into Profit - Sales & Strategy Development and Contact Centre Effectiveness .
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Kaidara Software
Kaidara delivers software that channels the knowledge of skilled experts in your organization to the places where that expertise is required to assist customers.
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Kingston incontact
Launched by Kingston Communications in April 2000, Kingston incontact rapidly established itself as a key player in the outsourced contact centre arena.
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Listening Company, The
Over the last two years The Listening Company have been the UK's fastest growing call centre business - an accolade we have earned by delivering tailored quality telesales and customer service solutions to our clients.
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Lucent Technologies
Lucent delivers a wide range of public and private networks, communications systems and software, optical and data networking systems, business telephone systems and microelectronic components.
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Meridian CS
Our business is founded on helping organisations to design and implement high performance solutions that truly are customer-centred and to develop and integrate the technology to drive this high performance.
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Onyx Software Corporation
Onyx Software Corporation is a supplier of enterprise-wide, customer centric, e-business solutions.
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Outsourcing Insight Ltd
Outsourcing Insight Ltd.
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Ovum
Ovum is an independent research and consulting company, offering expert advice on IT, Telecoms and E-commerce.
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Powerhouse Consulting
PowerHouse Consulting is a management and technology firm with a strategic focus on customer service centres and telecommunications.
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Prestige International
Prestige is a diverse services group driven by a mission to unite companies and consumers around the world.
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Purdue University
Center for Customer Driven Quality, Consumer Science and Retailing The Center was founded in 1989 with a mission that is three-fold in pursuit of excellence: An Educational Focus- The Center has determined that professional skills are necessary for managers and frontline personnel to deliver outstanding customer service.
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Quicknet Technologies, Inc
Looking for a 'plug and go' hardware solution to Internet telephony? We think this company is interesting: Quicknet Technologies, Inc.
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Quintus Corporation
Quintus Corporation (NASDAQ: QNTS) provides a comprehensive e-customer relationship management (eCRM) solution to manage customer interactions, such as customer orders, inquiries and service requests, and deliver consistent customer service across multiple communication channels, including the Internet, e-mail and the telephone.
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Sabio
Since UK-based Sabio was established, its key focus has been to provide an innovative and professional approach to business communications.
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Schedulesoft Corporation
ScheduleSoft, based in Madison, Wisconsin, is a provider of shift scheduling software.
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Seurat
COMPANY DESCRIPTION: Seurat Company specializes in Precision Marketing Outsourcing, which addresses a common, critical challenge facing many enterprises: How to quickly and effectively establish automated, integrated marketing and customer service capabilities that will maximize the lifetime value of new and existing customers.
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Society of Workforce Planning Professionals
The Society of Workforce Planning Professionals (SWPP) is an organization devoted to facilitating education and networking opportunities among workforce planners across all industries.
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Swan Solutions
Based in Crawley, West Sussex, UK, Swan Solutions was founded in 1995, when it began operations as a designer and manufacturer of telephony and computer based software for the call centre management market.
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Telebusiness Partners UK
Telebusiness Partners is one of the UK's leading independent service providers to the call centre industry.
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Telecommunications Users Association of New Zealand
TUANZ is the Telecommunications Users Association of New Zealand Inc - the user's champion in the knowledge economy.
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TeleSpectrum Worldwide Inc
TeleSpectrum Worldwide Inc.
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The Institute of Management (IM)
The Institute of Management (IM) is the UK’s leading professional body for managers.
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Vanguard Education
Vanguard was established in 1985.
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