Centre for Organizational Excellence Ltd
Centre for Organizational Excellence Ltd (Corex) offers access to the best and widest range of management tools & techniques.
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Customer Champions
With a focus on converting customer and employee satisfaction data into profitable action, Customer Champions is a management consultancy with a proven track record of providing business benefits to its clients.
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Customer Satisfaction Measurement Association
Customer Satisfaction Measurement Association™ is an association of companies that conducts benchmarking studies to identify practices that improve customer satisfaction and the overall operations of members.
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eMystery Shopper
Launched in February 2000, eMystery Shopper is possibly the only independent site satisfaction monitor using a web check formula that combines website performance with customer service values, third party fulfillment measures and competitor benchmarking.
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e-Satisfy
e-Satisfy is the evolution of two leading satisfaction and loyalty measurement companies: TARP and Customer Insites.
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Feedback Factory
The Feedback Factory specialize in customer feedback projects and programs, tailored to individual client needs.
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GAPbuster Europe Limited
Mystery Shopping is a proven method of providing corporations with precise, quantitative information on whether employees are meeting client-established customer service standards.
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Harding and Yorke Limited
Harding and Yorke measures how it feels to be customer of any particular organisation.
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InfoQuest Customer Relationship Management Limited
InfoQuest is a survey driven Business Process Review that measures, analyses and utilises customer satisfaction as a strategic development tool.
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International Customer Satisfaction Society (ICSS)
The strategic goals of the International Customer Satisfaction Society, an international organization dedicated to the development and dissemination of new knowledge in customer satisfaction, are as follows: Obtain new and best practices in customer satisfaction management from ICSS clearinghouse Encourage members to continuously conduct customer satisfaction-related research, testing and implementation and to provide documented results and case studies to disseminate the new knowledge regularly Provide ICSS members with customer satisfaction improvement resources Offer the Annual World Customer Service Congress and host annual ICSS meeting Offer Annual World Customer Service Award and host annual awards banquet Offer workshops worldwide on customer satisfaction-related areas Receive an international journal on Customer Service and Satisfaction Management Provide a forum for networking, collaboration and interaction of members .
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Managing the Service Business
MSB operates as a full service market research agency offering research based insights to clients across all sectors.
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Performance Measurement Association
The Performance Measurement Association - a global network for those interested in the theory and practice of performance measurement and management - was launched at the 2nd international PM Conference, PM 2000, Cambridge, UK.
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Performance Research Associates
Ron Zemke is president of Performance Research Associates, Inc.
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Respond Surveyor
Respond Surveyor provides an internal solution to gauge and act on real-time customer satisfaction and loyalty measurements.
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TeleSpectrum Worldwide Inc
TeleSpectrum Worldwide Inc.
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The Leadership Factor
The Leadership Factor is an international company specializing in satisfaction and loyalty measurement.
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