Introduction/One-line Summary:
One of the most highly regarded customer service and service management experts in the world, and author of more than 25 books including the best-selling, Generations @ Work, the Knock Your Socks Off Service Series, Service America!, and The Service Edge.

Key Speech Topic:
Ron Zemke covers a wide range of topics based on the themes of his best-selling books. His most required topics are:

• Creating and Managing Knock Your Socks Off Service
  
• Building in Knock Your Socks Off Service Recovery
  
• The Service Quality Imperative
  
• Generations @ Work: Managing the Clash of Veterans, Boomers, Xers and
  Nexters in Your Workplace
  
• The Trust Connection: Creating Customer Trust and Loyalty
  
• The Seven E-Service Imperatives (newest addition, based on his forthcoming book)

Profile:
Ron Zemke is an author, management consultant and researcher who has become one of the best-known and most widely quoted authorities on the continuing service revolution. As senior editor of TRAINING magazine and a syndicated columnist, he has covered the emergence and development of the global service economy. Ron has authored or co-authored twenty-five books, including the seven-book Knock Your Socks Off Service series, and Generations At Work. In 1994 he was given the MOBIUS award by the Society of Consumer Affairs Professionals, and in 1995 was named one of the New Quality Gurus by Quality Digest Magazine.

Ron travels the globe sharing with organizations around the world the importance of developing strong relationships with customers and the long-term value and impact retaining those customer relationships can have to the bottom-line.

Length of Speech:
45 minutes to full day workshops

Fee range:
$7,500 - $25,000

Travel From:
Minneapolis, MN, United States

Preview Tape:
Available upon request

Partial Client List:
Citibank, GTE, 3M Company, Ford Motor Co., Wells Fargo, Steelcase, GlaxoWellcome, PricewaterhouseCoopers, Harley-Davidson, Pharmacia & Upjohn, Dun & Bradstreet, Motorola, Allied Signal, Deluxe Corp., Microsoft Corp., Roadway Express, CSC - Australia, and Sun Microsystems.

Customer Comments:
"If the mark of a good speaker is "leaving them wanting more" you did just that - Your presentation was excellent!"

"Favorite speaker - always entertaining and motivating!"

"Ron makes it all seem possible, no matter what field you are in."

"Our dealers came away from your presentation with a boat load of ideas on how to improve their customer service and satisfaction - thank you so much!"

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