Oracle Enables Information Driven Selling with 11i.10 Release of Sales-Side CRM Applications 15 March 2005 Lack of online customer service hurting both organisations and consumers - Transversal launches Top 10 Rules of eService 10 March 2005 Macfarlane technology drives service improvements at Colchester Borough 25 January 2005 Aspect Communications appoints New Executive Vice President and Chief Financial Officer 08 December 2004 Study Shows Customer Service In Banks Is Still Not Up To Standard 08 December 2004 eDigitalResearch builds enhanced reporting tools into eCustomerOpinions - empowering users to make faster commercial decisions 24 September 2004 InVision Tackles FSA Regulation in Contact Centres 23 September 2004 Leading Canadian service provider enhances standards-based speech portal capabilities with investment in Vicorp VoiceXML platform 22 September 2004 Independent Research Firm Gives RightNow Top Scores in Market Presence and Cost in 2004 eService TechRankings 21 September 2004 Sefton Council invests in Macfarlane online customer service solution 17 September 2004 Aspect Communications Receives 2004 Frost & Sullivan Market Leadership Award 16 September 2004 Atrium launches vcContact Online hosted contact centre training solution 15 September 2004 HDI Launches OTIS: Online Technical Information Service for IT Service & Support Professionals 14 September 2004 Sabio signs partnership with Witness Systems 13 September 2004 Infonet Earns "Best in Class" Managed IP Service Provider Honors 10 September 2004 Convergys Expands Professional Services Practice 09 September 2004 ServiceWare Enterprise(tm) Named as a Trend-Setting Product for 2004 08 September 2004 Nordea receives global e-banking award from The Banker magazine 07 September 2004 Frequency Marketing, Inc. Unveils Reward !NNOVATIONS™ 06 September 2004 Edify strengthens global reseller network with appointment of Prodigise as specialist reseller and solutions partner 03 September 2004